Kevin, check the form indexes against the imported data. My guess is that there is a field with a unique index that isn't being populated. A NULL value cannot be duplicate, either. Rick
-----Original Message----- From: Kevin <kaitouno.1...@gmail.com> Date: Mon, 1 Jun 2009 16:00:40 To: <arslist@ARSLIST.ORG> Subject: problem with importing incident Hi, all I have met a problem, when I used the BMC Import tools to import Incidents, the first record generated successfully, but the second was not. The second record even not import to the form HPD:IncidentInterface_Create and no filter executed, included the filter that generat the INC Number. there is the error 382 shows "The values for this entry violate a unique index that has been defined for this form." but I just map this field following the document: Action CREATE Last_Name First_Name Status Service_Type Impact Urgency Summary Reported_Source has anyone meet this before? any advice will be helpful Best Regards! Kevin, Jin Leadtrust, Hangzhou, China ---------------------------------------------------------- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
