Dear fellow ARListers, I have an issue with SLM. I have 2 Milestones (80% and 100%) setup with 2 different actions (obviously!). When one Milestone fails, the SLM color on the top right hand corner of the incident remains green, until the 2nd Milestone fails, then turns red. The total escalations on the SLM tab sets to 1 and 2 respectively when each Milestone fails. One thing I do notice as well is when the first Milestone fails the SLM Status remains "Within the Service Target" when I believe it should set the status to "Service Target Breached" on yellow. When all Milestones fail, it sets the SLM Status to "All Targets Breached". When an incident is created with multiple targets - and one target fails, the SLM color turns yellow then red if both targets fail. My question is....is this behaviour out-of-the-box for SLM to only turn yellow if one of multiple targets are attached or should it ALSO turn yellow with different Milestones as well? The customer is asking that if 1 Milestone fails that it turn yellow. I've created a ticket with BMC and tried some of their "methods" of resolving the issue. I've rebuilt the data sources (filters), I have referenced KB20013624 and modified the INT:HPDSLM:MeasurementStatusUpdate filter with the correct database values and still get the same issue. We are on AR 7.1 - patch 6....ITSM 7.03 patch 6 on SQL 2005. Has anyone experienced this before? Please let me know. Thanks Rob Cvetkovski
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