That Process Flow Bar is nothing but trouble, I tell ya... :-) (Seriously though, we have a lot of issues with it - at least on patch005)
Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: Frank Caruso <caruso.fr...@gmail.com> To: arslist@ARSLIST.ORG Date: 06/04/2009 05:04 AM Subject: RESOLVED Re: Bad HPD Assignment Records Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Looks like the problem has to do with users searching for a customer first (on an Incident) then using the Process Flow accelerator to move the ticket forward. When the window closes it is pushing 0 back to some date fields. On Thu, May 28, 2009 at 5:29 PM, Lammey, Peter A. <peter.a.lam...@espn.com > wrote: ** Ive noticed that as well. I have seen it typically with the first HPD:AssignmentLog entry for a particular ticket. Obviously it is performing some Application-Business-Time-Add but the original date is not filled in so it assumes "0" time which depending on your server's timezone might put it at 12/31/1969 or 1/1/1970. Never been pressed by my users to investigate this but I would be curious to know if there is a bug submitted to BMC about this. ITSM 7.02 patch 005 Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, May 28, 2009 10:16 AM To: arslist@ARSLIST.ORG Subject: Bad HPD Assignment Records ** Has anybody seen issues with ITSM 7 creating HPD Assignment records with Actual and Business Duration (Seconds) that are equal to roughly 40 years time? The seconds value are 1242994998 and bigger. Not all of the assignment records are like this. I think what is happening is that a bad Date (DateTime) value is getting sent to this form and getting set to 12/31/1969 before calculations are made. Thoughts? Frank Caruso _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
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