i have never had success with KB searches on the BMC website and that is why i rarely use it.
On Jun 4, 8:53 am, "Rodriguez, Rafael J x23718" <rafael.rodrig...@broadridge.com> wrote: > THIS IS SO TRUE!!!!! I hardly search KB on BMC site anymore as it never > gives you a direct result. > > -Rafael > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire > Sent: Wednesday, June 03, 2009 4:01 PM > To: arsl...@arslist.org > Subject: Re: BMC KB site - now 100% less useful than before! > > I so agree! I did a search on "ARERR" and it returned 3 articles! > > It is a loose situation! They may lose too!! > > I searched archives of the list and found a conversation regarding my > problem from 2006 that was more helpful. It didn't answer the problem, > but it at least pointed me in the right direction. > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault > Sent: Wednesday, June 03, 2009 2:11 PM > To: arsl...@arslist.org > Subject: Re: BMC KB site - now 100% less useful than before! > > ** > > All this is to the detriment of BMC support itself, because the KB isn't > working now (and before this problem, it was not very good anyway), so > we'll have to keep submitting more tickets to BMC support for things > that we should be able to find in the KB in the first place. This in > turn may raise support fees, or at least eats into R&D dollars. It's a > loose-loose situation for everybody > > -Guillaume > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Rick > > Cook > Sent: Wed 06/03/09 2:12 PM > To: arsl...@arslist.org > Subject: BMC KB site - now 100% less useful than before! > > I can't even search for something like "license" and get even ONE > result, > despite leaving the search criteria wide open. I need some information > that > I know is (was?) probably out there, but I can't get to it since they > "upgraded" the site recently. > > Does anyone have any idea who to contact about this? There is no > "Contact > the webmaster" or some such on the page, either. > > Rick > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > This message and any attachments are intended only for the use of the > addressee and > may contain information that is privileged and confidential. If the reader of > the > message is not the intended recipient or an authorized representative of the > intended recipient, you are hereby notified that any dissemination of this > communication is strictly prohibited. If you have received this communication > in > error, please notify us immediately by e-mail and delete the message and any > attachments from your system. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
