Hi Frank,
I ran into this same issue. This is a known issue. Here is the KB. Data in the Change Timing field does not appear in reports. <http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20005944&sid=2309746&type=P ublished&terms=searchTerms&user=Self%20Help> Print <http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20005944&sid=2309746&type=P ublished&terms=searchTerms&user=Self%20Help> Highlight <http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20005944&sid=2309746&type=P ublished&terms=searchTerms&user=Self%20Help> Close Details Self Help Document ID: 20005944 Type: Problem Solution Top of Form Problem When we create a custom report via Crystal Reports and then run it in Remedy, the data in the Change Timing field does not show on the report. This is also true for out of the box reports, such as the canned report "Changes by Timing" report. The data is shown when you run the report in Crystal but does not when it is previewed in Remedy. Product BMC Remedy Change Management Application (version 7.0.03) Environment Solution This is a known issue and has been reported in defect SW00297784. The work around is: In the Admin tool, open the Infrastructure Change form, in the Properties of the Change Timing field under Attributes, change the Alias Values for each of the Timing values. An example is provided in the attachment. Following the example provided: you would change the Emergency alias to Emergency1....do the same with the other alias values, save the form. Then, change them back to the original Emergency, Expedited, etc. You will need to do this on all form views where this field is present. Make sure to save a backup of the original form in case you need to restore back. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Friday, June 05, 2009 9:49 AM To: arslist@ARSLIST.ORG Subject: Change Timing Report/Field ** ARS 7.1 p5 Windows Server 2003 SQL Server 2005 In ITSM 7.03p5 there is a report called Changes by Timing. It uses the field "Change Timing" from CHG:Infrastructure Change. However, the report will not display this field. I opened in the report in Crystal developer and the field shows up. I created a new report with just that field and attached it to the Report form as a brand new report. But the field still does not show up when I run the report form the user tool. I checked premissions on the field and it is set for public. This happens on all of our servers. Any thoughts? Frank Caruso _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
