Hi Joe,
I have sorted my issue out. The problem seems to be with running the user tool on the server which is windows 2003. When I connect with the user tool from my laptop it works fine and will open the Incident and Problem management consoles. When I do it from the user tool on the server, they don’t work. Go figure!!! Best of luck with your issues! But keep in the back of your mind that it is these strange behaviours which keep us in work!!! Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: 15 June 2009 20:25 To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install ** I am battling with almost similar problems on AIX. After upgrading to ARS 7.5, some of my stuff stopped working. My customer here is not using ITSM but ITSP, and the ITSP application itself seems to be working but the upgrade has messed up:- 1) The plugins - Admin and reporting don't seem to work anymore 2) SRM application seems to not work as the Request Entry page's DV field doesn't seem to work. 3) The armonitor daemon for some reason doesn't seem to recognize the server has successfully started. (WE are MAINLY concerned about this one) 4) There might be other problems too that we are yet to uncover :-) Joe _____ From: Brian Bishop <brian.bis...@goldstag.demon.co.uk> To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 12:39:56 PM Subject: Re: ITSM 7.5 Install ** Hi Robert, This was a fresh install using the 7.5 patch 1 installer. I have checked logs and there are no errors or workflow shown as firing when the Incident or Problem management console links are selected. There are no error messages shown and if I select active link logging, there is nothing in the log file. All other consoles on the home page open with no problems. If I select the Entry Point it opens with no problems. I have re-started the server as well. I have tried importing the workflow again but I think this has made things worse as I still don’t get the Problem management Console opening but when I select the Change Management console Link I get that opening along with the Problem management consoles. I can find no patch 3 for ITSM 7.5.1 products on the patch download page. If you go to EPD there is an ITSM 7.5.3 listed there but when you go into it all products seem to be 7.5.1. I have a feeling that I will need to restore the database prior to loading ITSM products and start again. Any ideas would be welcomed! Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: 15 June 2009 16:03 To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install ** Was this a fresh install of the 7_5_Patch 1 installer - or a patch install..?? Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put that patch on to see. Are you getting ANY error message? What does an Act Link Trace show? HTH Robert Molenda 2009/6/15 Brian Bishop <brian.bis...@goldstag.demon.co.uk> ** Hi All, I have just completed the loading of ITSM7.5 patch 1 to a windows server 2003 with oracle 10g database. I have a strange problem where the Incident and Problem Management consoles will not open from the link on the home page in the user tool. Yet if I search for the entry point from the Open icon and select it, the console quite happily opens. All other consoles for the user, appadmin, open as you would expect. Any ideas as to what may be at fault? Thanks Brian Bishop _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.71/2178 - Release Date: 06/15/09 17:54:00 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
