Another example of not drinking their own Kool-Aid. A simplistic service request through SRM or use of Advanced Interaction Form for more granularity would do it (there's an example SRD with enhancement request in the sample data). Of course that's just the tool. You would actually need a defined and usable process to back it up. I hear Rick is looking for some consulting work so perhaps BMC could aquire his services to 'assist' in that effort ;-)
-E -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, June 19, 2009 2:15 PM To: arslist@ARSLIST.ORG Subject: Enhancement request.... Why do we need to fill in a word document to submit an enhancement request? Whats wrong with a web form? Hey, it is 40 years ago they put a man on the moon! So my enhancement request is to provide a up to date enhancement request interface! This is just to bad!!! Regards, Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
