Well, we finally got somebody good on the phone from BMC. Man I hate having to deal w/ their first level support. Crazy how bad it is and they won't escalate, it took hours!!!!
Anyway, we figured out it was a bad AL guide. It hadn't been modified, not sure what happened but it was corrupted. We restored from another server and the problem was resolved. I'lll spend all next week doing root cause analysis and in meetings now because of the outage :-(. Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy <http://collaborate.mckesson.com/sites/esm/remedy> Remedy FAQ Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
