Hello ARSList, I would like to benchmark some data around Survey Responses to the Service Desk. I found an industry website that says: "A high response rate is the key to legitimizing a survey's results . . . and the standard response rate is 13%". This makes good sense to me for "ticket based" surveys. A higher percentage seems very unlikely due to volume and repeat submitters. What I would like to know is, what do other companies target or what do you think is a good ticket based survey response rate like we have in ITSM?
Thanks for your time. Chris Ingalls Toyota Motor Engineering & Manufacturing North America (TEMA) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
