As always, Jason, your insight into the depths of the corporate mind astounds 
and delights me.


Jennifer Meyer

________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Thursday, July 02, 2009 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

You're missing the point. This is just 1 of the built-in job security features 
that BMC has so kindly built into ITSM for us high by consultants and 
developers. :-)


Jason

________________________________
From: "Meyer, Jennifer L" <jennifer.me...@its.nc.gov>
To: arslist@ARSLIST.ORG
Sent: Thursday, July 2, 2009 6:20:34 PM
Subject: Re: Rant: RE: SW00327272

**
BMC has created defect # SW00329945 for the issue you have reported.
Yes, this past May.

Actually, this one was rather straight-forward.  The notification audit table 
timed out every time it was refreshed.   When I checked the qualifications, the 
field it was searching on was non-indexed.  Other forms' notification audit 
tables search on an indexed field, e.g. HPD:Help Desk Audit Log, 
CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't search on that 
field: it has its own special guid field.

Come to think of it, I think one of the users told me a week or so ago that one 
of the Problem audit logs is timing out as well....


Jennifer Meyer

________________________________
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing
Sent: Thursday, July 02, 2009 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

Indexing is a tough one to track down.  Was this May of this year?...have they 
at least given you a defect # or anything?

________________________________
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To: arslist@ARSLIST.ORG
Subject: Rant: RE: SW00327272
**
I have a really good bug that BMC won't fix: TMS:Audit log uses a non-indexed 
field to pull data from the SYS:Notification Log form.  We're using ITSM 7.0.1 
P7.  I realize that we are most likely the only people in the universe who 
would even consider using the notification audit logs on Task, but running a 
table scan against the notification logs when it does happen is unforgiveable.  
It took me two days to isolate the source of the issue and fix the workflow.  I 
sent BMC the definition files with a detailed explanation on May 5 and followed 
up with an RFP and a WebEx.  Crickets.


Jennifer Meyer

________________________________
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272

List,
I'm looking to get some traction on a defect that's bugging the crap out of me. 
 I found this in 7.5 initial release shortly after release, it took awhile for 
my Level1 to get the ticket opened with BMC...it's been in their hands since 
BEFORE patch 1 was released, but they still haven't fixed it...

The bug is in the 7.5 Java API in relation to the getListFilterObjects for 
ARServerUser.  If you make the call you get a null pointer error.  I even 
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to 
pull the roughly 3000 filters with the getListFilterObjects call....my 
workaround is to do a GetListFilter, then loop through all 3k records getting 
the objects for each...this workaround takes me roughly 5 times longer to get 
my records.

I don't consider it acceptable to break something as simple as this and issue 3 
patches to the product without fixing it....I'm looking for some 'me too' over 
to BMC to try to get this puppy into Patch 4 if possible.

If you consider this a whine, please let me know about YOUR bugs that BMC won't 
fix....
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
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