Those paths were forever funky. I had 'fixed' with some custom workflow and data tweaks and had a case opened later with Remedy Support who recognized this as a bug. They did take my def files to use as a workaround so if they still have retained those, you could try sourcing it from them. Unfortunately I moved away from that project and I didn't carry those defs out with me..
Cheers Joe ________________________________ From: "Chowdhury, Tauf" <tauf.chowdh...@frx.com> To: arslist@ARSLIST.ORG Sent: Friday, July 10, 2009 9:51:42 AM Subject: ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue ** Hi all, I have an issue where the help file URL location in SHARE APPLICATION PROPERTIES is incorrect. For example, the location for Incident Management is: http://%3cmidtier%3e/%3carserver%3e/BMCRemedy_IM Is this correct? For me, going to this URL of course generates a 404 error… Any guidance would be helpful. Thanks. TaufChowdhury |ForestLaboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
