Thanks for the tip Michael. As it turns out, our issue was limited to the actual patch upgrade process itself and we did get past it by temporarily changing Submitter Mode to 'Changeable' and then back again. We have been successfully creating assets in 7.1 with mode=locked for some time now so obviously we've got the patch you mention. But this is the first time we've encountered the lock issue on an install/upgrade, especially when the instructions don't say anything about it. Thanks again! - Don
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA Sent: Friday, July 24, 2009 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch? I had a similar problem. We could not create Assets after upgrading to ITSM 7.1 in Submitter-Locked mode, and it turns out that a single filter needs to be modified/replaced. That was some time ago, so I don't recall exactly which one, but BMC tech support is aware of it and can send you the updated filter if you call them. I also believe this is addressed in a subsequent patch. HTH, Michael W. Luttmann Lead Remedy Developer Fort Carson Network Enterprise Center (DOIM) 719-524-0514 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Savant, don...@cio Sent: Tuesday, July 21, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch? ** We're on CMDB 2.1 p003; while applying p005, we receive an error that indicates we should change Submitter Mode from Locked to Changeable. However, this is not identified as a prerequisite for the patch and hasn't been for any previous patches we've applied. Has anyone encountered this? Thanks in advance for your reply. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
