Some other workflow is calling the PERFORM-ACTION-ACTIVE-LINK run process
command.  In the ITSM apps, this usually happens from one of several visible
buttons to a common hidden button to drive workflow.  There are lots of
hidden buttons that are "pressed" this way.

Regards,
Chuck Baldi

On Wed, Jul 29, 2009 at 7:33 PM, Phillips, Richard I CTR USA <
rick.philli...@us.army.mil> wrote:

> ITSM 7.1
>
> I'm familiar with Users selecting a value from a menu bar menu on a
> regular form, and having an A/L fire.
>
> How does an A/L fire when the menu bar menu is hidden, and the form is a
> dialog?
>
> Here's my scenario:  When a user selects an Incident template to create
> an INC, the following A/L fires:
>
> HPD:INC:SelectTemplate_110_SetDescription
>
> It executes on Button/Menu Item 'z3Btn Select Template'.
>
> 'z3Btn Select Template' is not a button, but appears to be a menu bar
> item.  It's associated with HPD:Helpdesk dialog views only (but dialog
> windows have no menu bars).
>
> Additionally, 'z3Btn Select Template' is 'not in any view'.  The only
> HPD:Helpdesk form views with menu bar menus have them hidden, but
> enabled.
>
> How does this A/L get fired?
>
> Thanks,
>
> Rick
>
>
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