Oh yeah - good luck on that one Jarl. From my (very old) recollections BMC never really intended to do much of anything with CS. In some conversations with product managers at a RUG I did discover that the intention was to take some of the workflow and incorporate it over to the ITSM suite. You can see some of this in various places throughout ITSM with multi-tenancy, inbound/outbound customer communication workflow and maybe some of the generic catalog settings. So I think that they just sort of hoped that those of us who were using CS would slowly get the clue to migrate over to ITSM once they got up to the 7.x ARS version and use whatever is available there.
I also think the real problem is that there were so very few customers even using CS that it wasn't cost effective for them to continue to try to keep it as a separate product. I do, however, recall at one point asking about the possibility of upgrading to 7.x ARS using ITSM 6.x and CS 5.6 and was told I would still need to keep those environments separate. So I think in terms of CS 5.6 being supported on 7.5 - you might be able to get it to work, but in terms of ongoing support I doubt hardly anyone left at BMC support will even remember it. I am not supporting that environment anymore so unfortunately I can't even tell you what the potential pitfalls might be, but I wish you much luck. I will be interested in any other comments you get on this topic. Candace -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Tuesday, August 04, 2009 12:42 AM To: arslist@ARSLIST.ORG Subject: Customer Support 5.6 and the future Hi, Anyone using Customer Support 5.6 and looking into upgrading to ar system 7.5? >From how I see it; CS 5.6 does not run on 7.5 since SLA does not run on 7.5, and SLM is not compatible with CS 5.6. Regards, Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
