Thank you all for the help. Email Engine works now. Our network engine had to change a configuration on the connector server which allowed plain text credentials to be passed to Exchange. It works now.
Thanks, Raj On Aug 20, 9:32 am, "Marsh, Lee" <lee.ma...@usdoj.gov> wrote: > Did you check to make sure you have the correct Application Service Password > in the e-mail engine as in the ARSystems Server Information Connection > Settings? (See page 42 of Administering BMC Remedy Email Engine manual). I > made a typographical error in mine and generated similar errors. > > ************************************* > Lee Marsh > Remedy Administrator > BAE Systems Office Automation Systems Team > Antitrust Division, U.S. Department of Justice > Email: lee.ma...@usdoj.gov > ************************************* > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] > Sent: Thursday, August 20, 2009 11:03 AM > To: arsl...@arslist.org > Subject: Re: Remedy Email Engine Configuration. > > ** com.bmc.arsys.emaildaemon.servers=<server_name> > server name is the email engine server name or arsystem server name ? > > On Wed, Aug 19, 2009 at 6:10 PM, Lyle Taylor < tayl...@ldschurch.org> wrote: > > It sounds like your email engine service may not know what server and/or port > to connect to. Take a look at the EmailDaemon.properties file under your > e-mail engine's installation directory and validate the value of the > following line: > > com.bmc.arsys.emaildaemon.servers=<server_name> > com.bmc.arsys.emaildaemon.chqpvuw2203.TCP=<server_port> > > If you configured your server to use the port mapper, you may be able to not > include the second line, or set it to 0 (zero). > > Lyle > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Raj > Sent: Wednesday, August 19, 2009 5:57 PM > To: arsl...@arslist.org > Subject: Remedy Email Engine Configuration. > > Hello all, > After following the documents to configure remedy email outbox, and > testing it , I got the following error in the email error log. > > -------------------------------------------------------------------------------------------------------------------------------------------------------------- > ERROR (90): Cannot establish a network connection to the AR System > server; ONC/RPC program not registered > DORRMKI0.dor.revenue.colorado.gov <http://dorrmki0.dor.revenue.colorado.gov/> > at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) > at com.bmc.arsys.api.ProxyJRpcBase.getRpcClient(Unknown Source) > at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) > at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) > at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown Source) > at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser > (EmailUtil.java:475) > at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo > (LoggingModule.java:753) > at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule > (EmailDaemon.java:122) > at com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:93) > at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java: > 158) > at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor > (EmailDaemon.java:877) > at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine > (EmailDaemon.java:595) > at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) > ERROR (90): Cannot establish a network connection to the AR System > server; ONC/RPC program not registered > DORRMKI0.dor.revenue.colorado.gov <http://dorrmki0.dor.revenue.colorado.gov/> > at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) > at com.bmc.arsys.api.ProxyJRpcBase.getRpcClient(Unknown Source) > at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) > at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) > at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown Source) > at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser > (EmailUtil.java:475) > at com.bmc.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java: > 922) > at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine > (EmailDaemon.java:606) > at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) > Exception in thread "Email Daemon" java.lang.NullPointerException > at com.bmc.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java: > 98) > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:293) > at java.lang.Thread.run(Unknown Source) > > ------------------------------------------------------------------------------------------------------------------------------------------------------------------ > > Could anybody tell, what is the cause of this problem ? > > Please note: I have only configured Remedy Outbox and we are using > SMTP for that. I followed the documents accurately but don't know > where I am doing wrong ? > > Please advise. > > Thanks, > Raj > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives > atwww.arslist.org<http://www.arslist.org/> > Platinum Sponsor:rmisoluti...@verizon.net > <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" > > NOTICE: This email message is for the sole use of the intended recipient(s) > and may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy all > copies of the original message. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives > atwww.arslist.org<http://www.arslist.org/> > Platinum Sponsor:rmisoluti...@verizon.net > <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
