Try KB16729: http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=16729&sid=3352098&type=Published&terms=searchTerms&user=Self Help
Also, the ARS Email Engine pdf has a lot of the same information in the trouble shooting section. On Wed, Aug 26, 2009 at 11:06 AM, Aluru, Radhika<radhika.al...@invesco.com> wrote: > ** > > Hi All, > > > > My email engine is running using SMTP email configuration. Email services > are using LAN account to restart the services and same details are present > in the Email configuration form. But remedy email engine is not sending > email messages. Below is the error message that I see in the email error > log. > > > > null > > javax.mail.AuthenticationFailedException > > at javax.mail.Service.connect(Service.java:306) > > at > com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:418) > > at > com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:190) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > > at java.lang.Thread.run(Unknown Source) > > > > Can anyone please help me in resolving this issue? Do I need to change any > details in emaildaemon.properties? > > > > Server details: > > > > AR Server Version 7.1 patch 3 > > > > Regards, > > Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile: > 00919948186333 > > > > **************************************************************** > Confidentiality Note: The information contained in this message, and any > attachments, may contain confidential and/or privileged material. It is > intended solely for the person(s) or entity to which it is addressed. Any > review, retransmission, dissemination, or taking of any action in > reliance upon this information by persons or entities other than the > intended recipient(s) is prohibited. If you received this in error, please > contact the sender and delete the material from any computer. > **************************************************************** > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
