Hi Listers, I would like to know all the possible conditions under which the Escalated? drop down in the help desk case is set to "Yes" Is service target breach the only criteria?Please give me a pointer on the workflow that does this action.
Iam on ITSM v 7.0.1 patch 007. Thanks in advance, Lann -- View this message in context: http://www.nabble.com/Escalted--dropdown-in-Helpdesk-tp25167228p25167228.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
