A little more description of the problem that we thought was a bad severname - maybe on the midtier, but it's possibly not what we thought.... The problem is that the notification is not working because the URL being built by the application workflow is not correct. What I need to know is how the URL below is being built by the workflow. What Remedy generates and embeds in the notification plain text field --> http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&serv er=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS000000000655 <http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&ser ver=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS000000000655> What should be ---> http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&serv er=SD09RMDV01&eid=NTS000000000655 The hyperlink (URL) is embedded in the plain text field of an email to the person assigned to work on the incident. My question is how does the URL string is being generated by the system. Please notice that the only difference between the URL's is the red letters " ..........server=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS............" . What we need to is how do I exclude the .devtest.bwc.state.oh.us from the URL....
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