There's not really a white paper - although you can learn some interesting things from the DST info that was distributed when the U.S. and other countries changed the start/end dates. That occurred during the life of AR System 7.0.01 so you can still find that bulletin here:
06-Mar-2007 Daylight Saving Time (DST) and BMC Remedy Action Request System 7.0.01 PDF<http://documents.bmc.com/supportu/documents/87/89/68789/68789.pdf> In addition, there are references to Daylight Savings Time and their effect on Business Time in the documentation: BMC Remedy Action Request System 7.5.00 Configuration Guide 16-Jan-2009 PDF<http://documents.bmc.com/supportu/documents/53/75/95375/95375.pdf> "Business Times commands take Daylight Saving Time (DST) into consideration. See "Application-Bus-Time2-Add" on page 227 for an example." And on page 231: "Using application commands with daylight saving time In the following examples, assume that the AR System server is in Pacific Standard Time (US and Canada, GMT -8:00) and daylight saving time occurs on March 11, 2007 2:00:00 a.m." -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nick Lloyd Sent: Monday, August 31, 2009 7:22 PM To: arslist@ARSLIST.ORG Subject: Question regarding Daylight Savings and slm module ** Guys/Gals, Is there a whitepaper that anyone knows of that explains how the BMC Remedy application deals with daylight savings changes? Ie: For open incidents that have a SLA/OLA attached to them. What happens when the time is reverted back at the end of daylight savings (ie: loses an hour) ITSM 7.5 Oracle 10g Thanks Nick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
