Good morning, afternoon and evening all,
4 weeks after going live, we saw that our incident numbers had increase from a starting point of 245,000 to over 900,000. However, the system has only added 40,000 tickets. First we are on 7.1 patch 5 and running ITSM 7.0.3 patch 8, on 4 servers, in a server group. We have the pre-cache of IDs set for 100. In an analysis of the tickets in the system we have seen some gaps of anywhere between 3 and 250 (we cannot find any larger then 250). For example on one day, you would have INCxxxxxx (then a gap of 8) then INCxxxxx (then a gap of 40) then INCxxxxx (gap of 81) and then it would be back to normal. There is nothing in the logs at this point, other than a couple of heartbeats lost in the server group logs (I looked at all 4 boxes). Per BMC, we are going to run sql logging and try an match it up with the heartbeat losses and then we might disable the pre-cache of the IDs. My question to the group has anyone ever seen something like this? As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
