Basil, I have not found any built in formulas in BMC Analytics but do not despair I found a webpage where a Crystal Developer documented some formulas that will help you calculate this. I created some Crystal XI reports formulas from these examples relatively easily by just plugging in the ARSystem field dates to his formulas. Here is a link to a webpage: http://www.kenhamady.com/form17.shtml The developer gives you the Code examples to create a set of integrated formulas that do this: 1. Adding/Subtracting Business Days 2. find the number of business days between two dates 3. Calculate business hours 4. How to calculate Holidays Everything you need to reflect "Actual Time to Resolve" using BO Crystal Reports is in these webpage's. Hope this helps you save a lot of time.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Webster, Basil Sent: Wednesday, September 23, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0 Reporting - Time Taken To Repair ** Hi All, We are running ITSM 7.0 and have not been able to find how to run a report which reflects the time it has taken for a ticket to be resolved. Basically from assigned to resolved, taking business hours and holidays into consideration. We run all our reports out of Business Objects where we have also installed BMC Analytics. There must be some ready built calculations? Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com <mailto:basil.webs...@siemens.com> www.siemens.co.za ________________________________________________________________________ ________________ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
