Hi Abdul - are you talking about ITSM? If you are, then I did this recently in ITSP. The method should be similar for ITSM.
1. Add the relevant permission group to one user 2. Open up the form CTM:People Permission Groups and search for that user ID 3. Export that permission group to a .csv file 4. Update the .csv file to include the login IDs and Person IDs of the 4000 people that need this group 5. Import the data into the CTM:People Permission Groups using the Remedy Import tool 6. Open up the form CTM:People Permission Groups in Default Administrator View 7. Search for the 4000 records you have imported 8. Do a Modify All on the 4000 records and update the field z1d Action to START The actual steps may be slightly different for ITSM, but I don't think they'd be that different. I'm sure somebody else on the list will correct me if I'm wrong! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com<mailto:gavin.cole...@computacenter.com> W: www.computacenter.com<http://www.computacenter.com> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: 24 September 2009 15:37 To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
