Thanks Chris,
The hours that it churns even when upgrading from 7.5.01, plus the fact
that it over-writes any customisations because it does a fresh install,
means that I can't apply it at the moment.
Currently BMC Support is quoting tech bulletins at me. If only they would
try it and let me know what happens to them!
Cheers
Peter
> I have only applied it to an ITSM 7.0.03.009 system after the AR Server
> and Atrium Core were upgraded to 7.5.00.002. It took almost 5 hours to
> complete:
>
> 20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus
> Asset) { 4 hrs 46 minutes - 12:15 to 17:01 }
> logged in as domain admin
> Cleared out AR System Email Messages and NTE:SYS NTE Process Control
> form
> Selected Change and ServiceDesk, not Asset
> Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite (new
> location)
> Selected the Object Modification logging, which GREATLY increases
> install
> time
> Change Escalation queue threads from 2 2 to 2 3
>
> 21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
> Etc.,...
>
> It was one of the few 7.5.x installers that actually ran without error on
> the first try.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
>> Sent: Tuesday, September 29, 2009 6:18 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ITSM 7.5.01 Patch1
>>
>> Hi All,
>>
>> Has anyone tried to apply this patch?
>>
>> I tried it on two separate Windows 7.5.01 systems and the installer
>> ignores the installed versions and does a fresh install each time.
>>
>> I would expect it to just apply the Patch 1 changes as previous ITSM
>> patches have done.
>>
>> The documntation implies that it should just apply the patch changes
>> and
>> the directory structures created by the patch installer support this.
>>
>> Cheers
>>
>> Peter
>>
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