Just one monitor.

 

~~~~~~~~~~~~~~

Terri Lockwood

Senior Systems Administrator

9512 Sunbeam Center Drive

Jacksonville, FL  32257

Office - 904-886-7687

Fax - 904-886-7676

Cell - 904-424-1602

Email - tlockw...@adt.com

 

Have you tried using IT Self-Service
<http://jaxmidtier02/arsys/servlet/ViewFormServlet?form=Remedy+Requester
+-+New+Request&server=sy01114.adt.com&username=ADTSelfService&pwd=rss&mo
de=Submit&&F240000005=ADTSelfService&F240000001=ADT+Self+Service&F2=ADTS
elfService&mode=Submit&cacheid=4d0404e>  yet?

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, October 02, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: What determines where field menus display?

 

** 

Do they also have dual monitors, or just one?

 

Lisa 

 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, October 02, 2009 8:54 AM
To: arslist@ARSLIST.ORG
Subject: What determines where field menus display?

** 

I've got what I'm sure is a simply answered question but I'm coming up
empty this morning.  I've got a character field with a menu that
displays differently for only 2 team members.  The field menu display is
set to Smart menus but instead of cascading up so that you can see the
whole list it cascades down and off the page.  For everyone else (me
included) its cascades up so we can see all of the menu items.  As a
workaround I've got them using popup menus but they are not happy with
that so I'd like to find a resolution.  So the question is, what does
Remedy look at to determine where to display the popup menu?  (Note:
I've tried playing with their screen resolution and it didn't matter if
they were set to 800 x 600 or 1024 x 768).  Thanks in advance for any
help.

 

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 24 on a Windows 2003 NT server - IIS

 

 

Terri

 


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