Brien, If this is the business logic that your application needs.... " My end goal is to have the parent ticket modified such that when ALL children are closed the parent is also closed. I couldn't think of a better way than to open the parent, send an event to trigger an AL to: refresh a table field of open children and perform a colcount and close the ticket if colcount=0 " then I think a push action is your best approach.
However, if you really have some need to check for other children (or siblings if you prefer) then you could from the child record have a table field of all children of the same parent. You could refresh that table field (during After Modify Active Links) and see if any of the children are "not closed". If so then you could do a push to the parent record to close it. So I really see no good reason to open the other record(or form) for the user. The business logic sounds "automatic" to me. Now if you are trying to force the user to decide/choose if the parent needs closed then you could also open the parent and give the user a message action explaining the condition. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Tue, Oct 6, 2009 at 2:04 PM, Brien Dieterle <brien.diete...@cgcmail.maricopa.edu> wrote: > ** > I'm hitting the open window, send event issue on the midtier. Couldn't find > much in the recent arslist to explain what to do exactly to get around it. > The workflow guide states: > > "To solve this issue for the web client, create the workflow so that the > parent or child window is loaded, and then the send event action is > executed." > > That's a well and good suggestion, but I am not exactly sure how to actually > implement this. I have an AL that fires after-modify of a child form, that > I want to open a window to the parent form and THEN send an event to. I > made two separate ALs, one to open the window (exec order 0), and then > another to send the event (exec order 2)-- but it still doesn't work. It > DOES work on the user tool, and it DOES work on the midtier if I already > have the parent form open. Very frustrating. The only good thing is that > the behavior is consistent between Firefox and Internet Explorer :-). > > Any ideas on how to implement this? My end goal is to have the parent > ticket modified such that when ALL children are closed the parent is also > closed. I couldn't think of a better way than to open the parent, send an > event to trigger an AL to: refresh a table field of open children and > perform a colcount and close the ticket if colcount=0 > > midtier 7.5p1 > > > Thanks! > > Brien Dieterle _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
