Mark, Not sure if this would work but did you try moving that field to a section in between 2 fields. Maybe the system would take that into consideration. Not sure though...
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, October 08, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Email Template Question ** HI All I have an email template that is used for submitting a new record. It works fine with on exception. Symptom Description !536870930!: This is a test of submitting a ticket via email from the customer's Remedy Server to the Navisite Remedy Server. Please take action ASAP What ends up in the record is: This is a test of submitting a ticket via email from the customer's Remedy The book talks about using [] but the examples are [$$Symptom Description$$] but that would be outgoing. If I use this on the outgoing template I get this: [$$Short Description$$] I know that I have missed something really basic here but it is giving me a headache. Any help greatly appreciated. Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
