It seems that whoever does the assignment of an incident/ticket gets their name recorded in the part of the user profile that shows who modified the profile. That seems sort of deceptive - I wouldn't consider that a "modification" of the profile. To me, changing something in one of the settings that the admin sets up would be modifying the profile - not incrementing a count or linking an incident to it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 22, 2009 5:25 PM To: arslist@ARSLIST.ORG Subject: Re: Profile question.... ** What about assignment count if the assignments engine is being used. Just shootin' from the hip but I know that number has to be tracked somewhere. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Thursday, October 22, 2009 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Profile question.... ** Richard In Remedy 7.0.3, When a call is assigned, I can think of 2 things occur that are checked in the profile. First the assignment Information data is updated in the General tab of the profile. Second the notification specifications are checked to see if the e-mail engine or alerts needs to generate a notice. These are the interactions between profile and incident the come to mind first when an assignment is being made. Lee ************************************* Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov ************************************* -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Thursday, October 22, 2009 4:38 PM To: arslist@ARSLIST.ORG Subject: Profile question.... ** It looks like when the service desk creates an incident report and assigns it to a person that the persons profile to which the assignment is made is updated. Is this what actually happens/should happen? What gets updated in the persons profile. We checked it out and it does happen...but sure appears to be unusual behavior.... Can anyone enlighten me as to what's happening? Thanks.. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
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