I installed WUT on Windows 7 x64 with no issues. Just use the troubleshoot compatibility option when you right-click the installer. It should install in compatibility mode for Windows XP SP2 and will run fine.
Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University http://uts.fiu.edu From: strauss [mailto:stra...@unt.edu] Sent: Thursday, October 29, 2009 7:26 PM Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** I did a clean install of the 7.5.00.003 clients (User Tool, Developer Studio, Migrator) on Windows 7 Ultimate x64 (running under Parallels 4.0 on MacBook Pro OS X 10.6.1) without any errors. All of them connected to my 7.5.00.003 server without any problems, and Migrator cached the server as it should. All three do wildly different variations on where they put their User Tool ini and log files, workspaces, and cache files; no consistency there, so you will have to hunt around to see where your user files are being stored. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Thursday, October 29, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** I had the 7.5 clients installed on 64 bit vista, and just recently upgraded to Windows 7 without a problem. I've not tried a clean install though. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 29 October 2009 9:50 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Also note that the Remedy User client is not supported on 64-bit desktop operating systems - only 32-bit. For users on 64-bit desktop operating systems, BMC supports using a supported browser and utilizing the web client. It may work for you on 64-bit operating systems - I'm not saying it doesn't. Just pointing out it is unsupported as per the compatibility matrix. Also note that Windows 7 is only supported on AR System 7.5.00. There are no plans to "grandfather" support back to AR System 7.1.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Thursday, October 29, 2009 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Jase, You'll probably need to load it in XP Compatibility Mode (check here: http://www.microsoft.com/windows/virtual-pc/download.aspx ). Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 29, 2009 2:56 PM To: arslist@ARSLIST.ORG Subject: Is there a RUT Client for Windows 7 64 Bit ** Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the "operating system not supported" error. Has anyone tested this yet with windows 7? Thanks, Jase Brandon _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
