Hi William,
if your application is running in the Windows User Tool, then I think
you have to use the ARS Automation to control the user tool. ARS
Automation can be used directly from VB.
You will find further informations in the manual "C API Reference
7.1", chapter 5, page 391. There is also an example included.
To set a field in the current window use:
Open a new form with function OpenForm() or check the active form with
function GetActiveForm()
Use function GetField() (or GetFieldByID()) - this returns an Object
from class ICOMField
Set a new value for this object
Br,
Norbert
Am 02.11.2009 um 18:18 schrieb William Rentfrow:
**
Listers...
My current project has a developer who is integrating AR Server/AR
User 7.1 with an Aspect ACD/IVR via the C API and VB 6.
We're using VB 6 to re-create the original screen pop app that we
had - the previous caretakers of this system had misplaced the full
source code but we had a skeleton that was nearly correct - time was
short so the decision was made to stick with that architecture (Yes,
we're already planning on replacing it, thanks :)
Anyway....what the design calls for is opening the IM Incident
Management Console and populating fields with the incoming call
data. Depending on the call type the agent then takes appropriate
action. We are NOT trying to directly open a new Incident screen.
The developer has run into several issues using the API calls
LoadForm/OpenForm - both of them return errors indicating they are
wanting to be opened in CREATE or QUERY mode with appropriate
parameters for each mode. What he's really needs to do is open it
in Dialog Mode and do a set fields.
There are of course ways around it (opening a "dummy" Regular form
and adding an entry, etc) but we've run into related issues there
too - might be MS bugs, we're still checking.
So - if anyone has done a C API integration that opens a Display
Only window and sets a field - I'm REALLY interested in seeing your
code for that piece so I can pass it along.
Thanks in advance...
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
Blog, www.williamrentfrow.com
715-410-8156 C
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