Mark, I have not worked on these in awhile and it was on 6.3 but I remember that when I was doing HTML templates for emails in remedy that the only way a value would display on the HTML template is if the field had public permissions.
So if the field did not have public permissions the value would not show up in the HTML email at all. I think that is what you were asking about. Kevin Begosh, RSP Remedy Development ACE-IT IS&GS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Tuesday, November 10, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: Odd Email Behavior ** Hi All I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email, the Request ID appears in the subject line but does not appear in the body of the email. I am using row level security with Field ID 112. What I want to do is include a URL to the mid-tier with the Request ID on the end. AR 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com<mailto:mbritt...@navisite.com> (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com<http://www.NaviSite.com> Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
