A while ago I wrote an extensive guide on how to create Incidents via incoming email. That can be found here:
http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-pa rt-1/ I had a lot of good comments and questions. The most frequent question was "How do I get attachments to come in from email?" - I didn't cover that originally. Robert Fults at Florida International University did a follow-up on this and wrote a guide for bringing attachments in via the email engine. This guide can be found here: http://williamrentfrow.com/add-email-attachments-incoming-emails/ Thanks Robert! William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
