Group, We have created some custom workflow and notifications outside of the Notification Engine that ITSM uses. We want to take advantage of the user notification preferences as part of this. I turned logging on for the ootb notification process. I see that for group notifications, a notify record is created for each user in the group. Then the user preferences are checked to see if the notification should be sent. For the life of me, I cannot figure out how to create a record for each of the group members on my notify form. I know the support group name and the group name for it from the group form. I looked over the log file for longer than I want to admit. I cannot seem to identify how bmc creates the individual notify records for the support group members. Any ideas?
We have ARS 7.1 patch 7, ITSM 7.03 patch 9, Win 2003 Server, Oracle 10G Thanks, James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
