I had a similar problem on this combination of versions. In our case there was a difference in capitalization of the name of the license in the SHR:People form and in the database. After correcting the problem in the database the users were able to work with their licenses.
I was not able to ascertain why the license name was being stored incorrectly in the database ... and then we upgraded :) Sharon -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brad Terhune Sent: Thursday, November 12, 2009 12:17 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 and Helpdesk 5.6 "No Floating Licenses Available" Hi list. Been a while. I'm currently trying to add some new people to our support group for Remedy access. I'm giving them Helpdesk-Floating licenses and ARS floating licenses. I'm getting an error that indicates: There are no Help Desk Floating licenses available. (ARERR 42338) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo08AddU -- action 1. (ARNOTE 1101) I know that floating means only a certain number of people can log in at once but I thought that as administrator I could assign floating licenses to as large a pool as I wished? Anyone know what might be happening here and how I could fix it? Thanks in advance for any help you can provide. Brad Terhune bterh...@uthsc.edu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
