I would just keep it OOB and have the user Highlight and Select instead of Highlight and Double Click.
Selling point? One less mouse click! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Wednesday, November 18, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Double-Click to select incident template ** A question came up about this on the BMC Communities board today, I thought it was good idea so I implemented it. Requirement: Support Staff wants to be able to double-click incident template on the Incident Template Selection and have it populate the incident instead of having to press the select button. Solution: You need to deselect the Return/Table or Level Dbl-Clk option in HPD:HTU Details_100_OpenDiag. You then select that option to run on the field "z2TH Template Selection" in the 5 Active Links that start with HPD:HTU:Select. Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edu http://uts.fiu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"