I wouldn't worry about MSM in the short term - it will be positioned to compete against the SMB market (i.e. Magic, TrackIt, etc.) for at least the first couple of years while they sort things out. And I don't think it's near initial release yet.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, November 20, 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC on Salesforce hmmmm? It doesn't include ARS, so unless you work with the products formerly known as Magic, you won't need to worry about it. What should cause more concern in my opinion is Microsoft Service Manager: http://www.microsoft.com/systemcenter/en/us/service-manager.aspx This will complete directly with ITSM. Knowing Microsoft, it won't be as good of a product for the first few versions, but Microsoft will be giving the licenses away for free to certain customers at first. Many I.T. shops are extremely pro-Microsoft, so even if it is an inferior product, companies will make the switch. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210 Sent: Thursday, November 19, 2009 7:10 PM To: arslist@ARSLIST.ORG Subject: Re: BMC on Salesforce hmmmm? It makes sense. We all know where this is going, right? 8) I already expect to need an expansion for my skill set that includes Force.com. -al -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Thursday, November 19, 2009 17:07 To: arslist@ARSLIST.ORG Subject: Re: BMC on Salesforce hmmmm? BMC Service Desk Express is the product listed. -----Original Message----- From: John Sundberg <john.sundb...@kineticdata.com> To: arslist@ARSLIST.ORG Sent: Thu, Nov 19, 2009 7:56 pm Subject: BMC on Salesforce hmmmm? ** http://www.networkworld.com/news/2009/111909-bmc-cloud-salesforce.html -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
