Carrie R is old fashioned "Remedy Support" -- IF BMC could only put it in a bottle.. On Fri, Nov 20, 2009 at 10:34 AM, Tony Worthington < tony.worthing...@kohls.com> wrote:
> ** I second that, and will next year. Carrie saves the day every time... > > *Tony Worthington** |* *Sr. Technical Analyst |** Kohl’s Department Stores > * > N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) > 703-7763 | e-mail: tony.worthing...@kohls.com > > > From: strauss <stra...@unt.edu> To: arslist@ARSLIST.ORG Date: 11/20/2009 > 09:31 AM Subject: Re: RKM 7.5 Sent by: "Action Request System discussion > list(ARSList)" <arslist@ARSLIST.ORG> > ------------------------------ > > > > Good – all of you can help nominate her for BMC Employee Beyond The Call of > Duty award in 2010. When I hit a snag in RKM, usually when installing a new > test setup or patching an existing one (the installers are problematic, and > I like to break new stuff), she’s on the phone in 15 minutes!! NO other > product in the entire BMC suite gets this quality of support!!! > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center* > **http://itsm.unt.edu/* <http://itsm.unt.edu/> > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Chowdhury, > Tauf* > Sent:* Monday, November 16, 2009 10:33 AM* > To:* arsl...@arslist.org* > Subject:* Re: RKM 7.5 > > Carrie R. from BMC is great when it comes to RKM. She definitely knows her > stuff. > > *T**auf **C**howdhury** **|** **F**orest **L**aboratories, **I**nc.* > Analyst, Service Management > Mobile:646.483.2779 > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Pat Zandi > * > Sent:* Saturday, November 14, 2009 9:49 AM* > To:* arsl...@arslist.org* > Subject:* Re: RKM 7.5 > > ** > I did the same thing last night.. > We are now on 7.5. But I had issues with SS 6.1 patch 5. I do not > understand why. It was just a war file but the display would be blank.. We > were having funky issues with 7.2 ... So while it was down I jumped.. Great > move. > I ask carrie to help me with it,,, she is the best in the world .. IMHO > Sent from my iPhone > > On Nov 14, 2009, at 9:29 AM, > *brian.bis...@goldstag.demon.co.uk*<brian.bis...@goldstag.demon.co.uk>wrote: > Hi Patrick, > > I have now solved this with some excellent help form a BMC Support person > in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It > worked fine with no problems at all. I doubt if I will move to patch 1 > though! > > As I see BMC support criticised at times in ARlist, I would like to take > this opportunity to thank them on their excellent response to my issue, > which included a webex session on my server and 90 mins of the individuals > time. > > Brian Bishop > Goldstag Consultants Ltd > +44(0)7973 746832 > > ------------------------------ > > *From: *patrick zandi <*remedy...@gmail.com* <remedy...@gmail.com>> > *Date: *Fri, 13 Nov 2009 17:26:51 -0500 > *To: *<*arsl...@arslist.org* <arslist@ARSLIST.ORG>> > *Subject: *Re: RKM 7.5 > > ** > I have specifically installed this.. but was informed (because I was going > too) following the readme, and installation instructions Very Carefully... > and it will work perfectly. > IF you have the older version previous 7.1, you have alot of deleting > users, groups, forms, AL, workflow. > > > > On Fri, Nov 13, 2009 at 4:57 AM, > <*brian.bis...@goldstag.demon.co.uk*<brian.bis...@goldstag.demon.co.uk>> > wrote: > Hi all, > > Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web > server running IIS 6 and failing. Issues I have had so far are:- > > 1. Install of integration with ITSM failed when it attempted to load the > RKM def file and supposedly got an error from it. > > 2. Tomcat fails on startup seemingly trying to connect to a database using > a login of RKMAdmin. > > I resolved 1. By importing all the def files manually with no problems. BMC > have confirmed that having done this my install should be ok. > > 2 is not resolved. Why is it trying to connect to a database when at no > time during the install did it ask for any details about a database? > > Any observations\suggestions would be appreciated. > > Many thanks > Brian > Brian Bishop > Goldstag Consultants Ltd > +44(0)7973 746832 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > *www.arslist.org*<http://www.arslist.org/> > Platinum > *Sponsor:rmisoluti...@verizon.net*<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > > -- > Patrick Zandi > _Platinum Sponsor: *rmisoluti...@verizon.net* > <rmisoluti...@verizon.net>ARSlist: "Where the Answers Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > ------------------------------ > > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > ------------------------------ > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
