it works fine ...
what I was missing was: the ARNotification needs to be the default view
of course ...
It seems that Frank is right and the ability to order fields in a
notify action via a special view is a little known new feature in 7.0
and later.
Here is an excerpt from the workflow objects 7.5 guide.
*********************************
By default, the order of fields included in an email notification is
based on their
arrangement in the form view, as follows:
! Fields are taken from the default form view. If there is no default
view, the first
view is used.
! Using the X and Y coordinates of each field, the order of fields
begins at the top
left, and moves left to right, then down (in a zigzag-like pattern).
! Fields excluded from the form’s default view are randomly included at the
bottom of the list in a notification.
! You can only include data fields in an email. Other field types such as panel
fields are ignored.
To guarantee the order of fields in a notification, create a special view named
ARNotification. Exclude any panel fields from this view; otherwise,
notifications
default to the default view.
4 To view additional email-related fields, click Show Unused Fields.
Use these fields
to override default parameters relating to the email system. For
information about
these parameters, see the BMC Remedy Email Engine Guide.
********************************************************
Since I mostly use HTML emails these days this one had pretty much
slipped by me too.
Rod
2009/12/2 Misi Mladoniczky <m...@rrr.se>:
Hi,
There are no way of sorting the fields in any version.
You can add fields to the "Notify Text" instead. You have to add both
label and $Fieldname$ and a NL between each field.
There are upper limitations to the Text-size, in which case you must do
something else. For example creating an unlimited Display-only-field where
you put your message. Add this field only in the field list.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
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Find these products, and many free tools and utilities, at http://rrr.se.
hello list,
Env:
ARSystem 6.001 latest patch with the email engine at the same level.
On Sun Solaris 9 with Sybase 12.5.3
I have several filters that fire email notifications.
I included in the emails several of the fields from the form.
I would like these fields to appear in a certain order: A before B and C
after B, etc ...
I tried several ways of making this work but it looks like the ARSystem
chooses itself always the same order which looks like not having any
order,
i.e A comes after F which comes before D, etc ...
I checked the docs, I haven't found any relevant information regarding
my concern.
Can anybody possibly give me some indications, help, ... on how this
order is built and how I could change it to work as I would like?
This is an important requirement for us to move to 7.5 with possibly
ITSM Suite.
Thank you
Siriche
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