I edited these files to make this happen (midtier 7.1 in a solaris box):
.../resources/ie/javascript/ClientCore.js
.../resources/moz/javascript/ClientCore.js
.../resources/saf/javascript/ClientCore.js
Added this part on a line on each
+ " #" + F(1).G().toString()
so that the new line looks like:
var title = getLocalizedMessage("{0} ({1}) -- {2}", [tpre + " #" +
F(1).G().toString(), ARKWGetStringByIdx(7), F(fieldid).GLabel()]);
This is a hack, because next midtier patch might overwrite this update. But I
will live with the burden of having to redo it.
This shouldn't be a hack. They should really add something like this to their
code.
BMC wasn't helpful. First level support first said it's as designed and told me
to tell the user not to keep more than ticket open at a time and not to keep
more than one diary or char popups open.
I didn't buy that and asked for a workaround and also an enhancement request. I
was told the engineers said there's no workaround. And my enhancement request
was subsequently rejected, without much convincing argument.
So I set out to find a local workaround.
In ARsx 7.5(?), I'm told diary fields don't give you popups, so this is not an
issue. Haven't seen it.
--- On Tue, 11/10/09, Rabi Tripathi <ars_l...@yahoo.com> wrote:
> From: Rabi Tripathi <ars_l...@yahoo.com>
> Subject: On a browser, Diary field pop up has no ticket number. User unhappy
> To: arslist@arslist.org
> Date: Tuesday, November 10, 2009, 1:04 PM
> Hi all, when a user has multiple
> tickets open on a browser and has one or more Work Log (or
> any diary field)'s detailed Edit window open, there's
> nothing on the window(s) to tell which ticket the Work Log
> Edit window belongs to.
>
> As was inevitable, a user is unhappy. I want to tell him to
> not keep more than one Work Log edit window open at a time,
> but does anybody have a better suggestion?
>
> I could do a workaround like add ticket number in the Work
> Log at the top on submission. But I think I need to do it
> with Active Link to have it at the top, as filters will only
> append to the content at the end. Won't work for tickets not
> submitted with proper clients. And people may have reversed
> the diary order...but i could tell them that if they want to
> see tix number, they keep the default order. Not a good
> solution overall.
>
> Has this come up in any environment?
>
> ARS 6.3, Midtier 7.1, Apache.
>
>
>
>
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