> Lastly, BMC's SMPM tool would be very helpful. I posted a question about who > is entitled to a non-trial version, but got no replies.
The full versions of SMPM is provided with the purchase of the IT Service Management Solution Pack. The two versions can also be purchased separately, although that is under the legacy selling model - so your BMC partner or sales person may have to get an exception to sell them "à la carte". They are called: BMC Service Management Process Model for Service Delivery BMC Service Management Process Model for Service Support -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Monday, December 07, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: ITIL Service Catalog templates? Change/Release & Deployment process samples? Hi all: I'm working on a sort of a proof of concept about adopting ITIL best practices and working on drafting a simple Service Catalog that I intend to use as an illustration. Does anybody have templates they have used, or would you mind sharing a part of your actual Service Catalog as a sample? I am thinking simple text/MS Word documents. If you use a tool such as Newscale's, perhaps there's an export function to get text descriptions? I am also working on drafting a simple Change and Release & Deployment Management processes, mainly to serve as an illustration, but also as a starting point for our processes, if all the start aling. For CM, ITIL has model processes (not very detailed), but for R&D Management, I can't find anything. If anybody can share what they have, that would be awesome. Lastly, BMC's SMPM tool would be very helpful. I posted a question about who is entitled to a non-trial version, but got no replies. If you've come this far, you probably know a thing about it. Please comment if you can. Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
