Hi Matt, That is exactly what was happening. The whole Work Log was being pushed when the field was empty.
Thanks Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday, December 02, 2009 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Push Field Question Mark, It has been a while since I looked at this specific detail of how ARS work flow deals with diary fields. So I am working from memory and it is a bit crusty... I think.... If the user updates the field with a new entry then only the new entry is sent in the Push action. If the user does NOT update the field then the whole field's contents are sent. And I vaguely think that there may also be differenece in how Active Links vs Filters deal with this condition too. ( AKA: Maybe the above logic was for Active Links and not filters? ) And you may even find difference in specific versions/patches over the years too. As others have suggested, I think the best way to control this is to capture the data in a separate field and have work flow append it to the Diary field when necessary. That design approach will allow you to be able to maintain an independent control over just the new content as part of the transaction. However, if you are designing around how an ARS Diary field works, then maybe it is time to stop using them? (Like BMC appears to have done in the latest versions of their applications.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Tue, Dec 1, 2009 at 3:21 PM, Brittain, Mark <mbritt...@navisite.com> wrote: > ** > HI All, > > I have a case were there is a filter that does a push field on submit/modify > that includes the entry from a diary field. The problem is the entire diary > field is being pushed when all I want is the latest update. Is there away to > do that? > > Thanks > Mark > > ____________________________________________ > Mark Brittain > Remedy Developer > NaviSite > mbritt...@navisite.com > (315) 453-2912 x5418 (Phone) > (315) 317.2897 (Cell) > Reduce Cost of IT with Managed Hosting and Application Services from > NaviSite. > Visit www.NaviSite.com Today. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
