Dear LIst, I am facing a issue in sending mail from remedy system in HTML format.. I have copied the format in the Template form. Have created a form say XYZ which stores the exact name of the template. This in turn is set to the helpdesk form. In the notfiy filter i have copied the template name in the Content field and have selected the fields which are present in the Helpdesk form and in the template. OutpuT System send the mail in the HTML format as desired but it is not using the Field iD .. say Case id goes NULL I have used the variable name in the template in the format #$$Case ID$$#
Can anyone tell me where i am going worng or what can be done. Regards Rajesh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
