HI All, Has anyone integrated Citrix GoToAssist version 9 with Remedy? If so can you tell me how to do it?
Currently I am using GTA version 7. When the chat session is started a record is created in Remedy 6.3 patch 20. Citrix is pushing for us to update to their version 9. The catch is they no longer support the integration with Remedy and the information they have provided has not been very helpful. Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected]<mailto:[email protected]> (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
