Hey Amanullah,

 

Yes there is a form called AR System Email Messages form.  Look for the
field 'Send Message'.  It is on the 'Message Information' tab, you have
to set 'Display Advanced Options' = "Yes" to see that tab.  It sets that
field to 'Sent' after sending the email, so you can search for 'Send
Message' = "Yes" or "Error" to see which ones haven't gone out or
returned some error...

 

I would also advise that you put an index on that field, as the form can
fill up very quickly and searches can be difficult.

 

Hope that helps.

Jason

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, December 14, 2009 3:42 AM
To: arslist@ARSLIST.ORG
Subject: How to check that email has sent by AR Remedy email engine

 

Hi All,

 

Can anybody tell me how to take the log of successful or failed outgoing
mails. Actually in my case most of mails are being delivered but few are
not going. I believe there is some form or log file which can tell that
mail has been sent out from Remedy or not.

 

I am using BMC Remedy 7 

 

Thanks & Regards

 

Amanullah

Software Consultant 

IT Application and Enterprise Management

Emirates NBD

Desk: +971 4 2092634

Mobile: +971 50 2182455

 

 

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