Hi Since 2002 Itel Office have been involved in providing computer telephony integration solutions for the Remedy application. For current users and prospective users here is an update:
1. Avaya platform/hardware now supported. 2. Attach data to calls feature. It is now possible when transferring a call to attach the Remedy EntryID (or indeed any string data) to auto-pop the same Remedy form on the receiving agent as the form used on the original client conversation. Thereby, eliminating the need for customer to repeat their problem each time they speak to a new agent. 3. Ability to create a powerful, fully featured softphone into a Remedy form. 4. Remedy thick and thin client supported. 5. Integration work requires no development or telephony experience. If you can create an active link, you can do it! There is also a new version which will be available 1st January 2010 which supports Magic SDE. If you have any questions please visit www.iteloffice.com. Angus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
