Ramy, Check the Approval Process Configuration (APR:SYS-Approval Definition) and see on the Status Flow tab if under Approved, it says Scheduled for the Request for Authorization approval process.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub Sent: Wednesday, December 23, 2009 12:16 PM To: arslist@ARSLIST.ORG Subject: Change Management - Cancelled Issue ** Dears , I have issue with the Change Management Approval In case we have Change with Status = Request for Authorization , So the First Approval Canceled his approval , Then Approval Number 2 Approve and Approval Number 3 Approve , the another levels not coming and the Status Jump from Request for Authorization to Scheduled ARS 7.1 ITSM 7.3 Regards, Ramy _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
