I have given up on having midtier work, for now. I am testing ARSPerl sending plain html. I am trying to avoid javascript to maximize compatibility. It's amazing how much you can do by sending just html. I might add very simple javascript later on.
I will update you guys later. So far, seeing list of tickets (basic "console") works great. "Mouseover" balloon text that's possible with plain html is great. It allows me to have a compact listing of tickets while making details available on demand without a reload. --- On Mon, 12/14/09, Rabi Tripathi <ars_l...@yahoo.com> wrote: > From: Rabi Tripathi <ars_l...@yahoo.com> > Subject: Re: Getting Midtier to work on mobile devices: how far can it go? > To: arslist@arslist.org > Date: Monday, December 14, 2009, 4:38 PM > I could sure use a lesson in clear > communication. I am not asking this question right. > > I know Rick that there are many vendors that since forever > have been selling wares to enable mobile devices to access > Remedy applications. God bless these fine folks and their > ingenuity. > > I also know that it's unrealistic to expect form/workflow > designed for windows client or regular browser to fully work > on mobile devices, as html and javascript support in mobile > browsers is limited. Not to mention the difference in screen > size, speed. > > My intention is to come up with simplified forms/workflow > for mobile devices to have them work without third party > products. At least for a small set of devices/browsers. > Given what I have seen so far for HTC Eris Droid, it won't > be possible or will be very funky (such as replace menus > with buttons that open a form with a table listing menu > choices), because menus don't work, can't double click on a > table etc. I'm sure there are more caveats for Droid, and > different caveats for other devices. > > So I am interested in hearing from anyone who has tried to > get simplified Remedy forms/workflow to work on any Mobile > device/browser using nothing but the good old midtier.. > > What midtier and Device/browser, did you try and how well > did it work (or not)? > I have midtier 7.1 p7 / Tomcat on Sun. > > I thought a lot would have a lot to say on this topic. Or > are my users and I just too wishful to want mobile device > support and not to want to pay for and maintain third party > products? > > > On Mon, Dec 14, 2009 at 3:56 PM, Rick Cook <remedyr...@gmail.com> > wrote: > > ** People have been using Remedy on > Blackberry and Palm devices for years. Aeroprise, > MobileReach, and a slew of other companies have written apps > and plugins to do just that. If you are trying to do > it without one of those apps, you could size down a view of > a form and view it on any device that can run a > browser. I would recommend that you make a small > front-end form for that use, so that all of the Active Links > associated with a big form won't load onto the device and > eat up its memory. > > Rick > > > On Mon, Dec 14, 2009 at 12:49 PM, Rabi > Tripathi <ars_l...@yahoo.com> > wrote: > > Joe, > Droid is Google's operating > system that uses a "Webkit" based browser. iPhone's browser > is built on Webkit too. > > I don't want to get hung up on > the specifics. I just want to hear about successes and > failures from people that have tried to get Midtier to work > on different mobile devices. Anybody? > > > > --- On Mon, 12/14/09, Joe > D'Souza <jdso...@shyle.net> > wrote: > > > From: Joe D'Souza <jdso...@shyle.net> > > Subject: Re: Getting > Midtier to work on mobile devices: how far can it go? > > To: arslist@ARSLIST.ORG > > Date: Monday, December 14, > 2009, 2:35 AM > > Hey Rabi, > > > > I assumed your smartphone > (since you claimed you are using > > that) is loaded > > with Windows mobile OS > which is a MS product and uses > > Internet Explorer as > > its browser.. > > > > I was and still am under > the impression that it was > > Microsoft that first > > coined the term > smartphones for devices that were PDA's > > with a phone > > function included.. Hence > my assumption that you had IE on > > your phone.. It > > has nothing to do on the > day of the week I swear - such > > things have an > > effect on only mortal > humans haha!! > > > > On a serious note, if you > do not have IE, you must be using > > either a mac > > phone (iPhone) or a > blackberry?? Or maybe even the latest > > Nuvi Garmin phone > > or one of the Nokia > PDA/phones? In that case yes it MAY not > > be IE - About 5 > > years ago I did have had a > fancy Nokia phone that was not a > > Windows mobile > > phone and did have IE in > its OS... > > > > If it is not IE that you > are using then there is your small > > problem in the > > first place. The Mid-Tier > application was generally tested > > for IE browsers > > on PC's and to the best of > my knowledge IE browsers on > > wireless devices as > > well. I am not sure if it > is even tested for > > blackberries.. > > > > I used the mid tier > application on a my older phone that > > had a Windows 6 OS > > and did not have the same > problem you said you are > > experiencing which is why > > I suggested downgrading it > to a lower version (just in case > > the newer one is > > not compatible).. > > > > Joe > > > > -----Original > Message----- > > From: Action Request > System discussion list(ARSList) > > [mailto:arsl...@arslist.org]on > > Behalf Of Rabi Tripathi > > Sent: Sunday, December 13, > 2009 11:58 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Getting > Midtier to work on mobile devices: how > > far can it > > go? > > > > > > Joe: > > You said (a lot)-- > > Try lower version of IE. > > Try newer phone firmware. > > Consider it a bug on the > phone browser. > > Open a ticket with phone > company to find out why midtier > > won't work on their > > browser. > > > > It's not IE...but it's a > Sunday reply, so I have to thank > > you. :) > > > > --- On Sun, 12/13/09, Joe > D'Souza <jdso...@shyle.net> > > wrote: > > > > > From: Joe D'Souza > <jdso...@shyle.net> > > > Subject: Re: Getting > Midtier to work on mobile > > devices: how far can it > go? > > > To: arslist@ARSLIST.ORG > > > Date: Sunday, > December 13, 2009, 5:48 PM > > > Rabi, > > > > > > This could well be a > problem with the version of IE > > used in > > > your smart > > > phone.. try > backdating (if a lower version is > > available) or > > > updating the HTC > > > phones firmware if an > update is available, so you can > > check > > > if a previous > > > version or a later > released version works better? > > > > > > Also it looks like a > bug with the browser on the > > smart > > > phone since all > these > > > things work on > browsers on a PC including non IE > > browsers > > > such as safari and > > > FireFox with a few > limitations that are not really > > that > > > significant.. > > > > > > So I may raise a > ticket with the vendors of your phone > > too > > > and have them try > > > out what you are > experiencing and compare the > > difference > > > from a PC and a > > > smart phone in case > you have your applications > > deployed on > > > the web so they > > > could access your > pages and experience your problems > > first > > > hand... > > > > > > Joe > > > > > > -----Original > Message----- > > > From: Action Request > System discussion list(ARSList) > > > [mailto:arsl...@arslist.org]on > > > Behalf Of Rabi > Tripathi > > > Sent: Sunday, > December 13, 2009 5:15 PM > > > To: arslist@ARSLIST.ORG > > > Subject: Re: Getting > Midtier to work on mobile > > devices: how > > > far can it > > > go? > > > > > > > > > One more thing with > Eris Droid: > > > double clicking on a > table row is not registered, > > because > > > that is > > > intercepted by Droid > to do a zoom out. This can > > perhaps be > > > changed in Droid > > > configuration. > > > > > > --- On Sun, 12/13/09, > Rabi Tripathi <ars_l...@yahoo.com> > > > wrote: > > > > > > > From: Rabi > Tripathi <ars_l...@yahoo.com> > > > > Subject: Getting > Midtier to work on mobile > > devices: > > > how far can it go? > > > > To: arslist@arslist.org > > > > Date: Sunday, > December 13, 2009, 5:08 PM > > > > Hi all, I just > started testing > > > > Midtier > performance on Smart Phone browsers. It > > > appears that > > > > forms and > workflow tend to work on phone > > browsers, but > > > have > > > > limitations. Has > anybody played around with > > this? > > > Your > > > > experience? > > > > > > > > I am trying a > custom "console" form on HTC Eris > > Droid > > > that > > > > I just got from > Verizon. This and many other > > more > > > complex > > > > pages render > fine, but when working on the > > forms, > > > there are > > > > some issues. The > most annoying for me at this > > point > > > are: > > > > -Menu selection > doesn't work. Menus list items > > ok, but > > > I > > > > can't click on > any of the item. The click either > > > doesn't > > > > register, or if > the click happened over a field > > in > > > the > > > > background, the > background field gets the click. > > > > > > > > -Native buttons > such save, don't seem to work. > > > > > > > > Since what > browsers get back from midtier is > > DHTML > > > > > (HTML+javascript+...), and many (most?) mobile > > > browsers > > > > support basic > HTML and javascript. I was hoping > > to get > > > a > > > > much better > result. "basic" is perhaps the key > > here. > > > > > > > > Any comments? > Don't tell me my expectations are > > out > > > of > > > > line. At least > in a user community with a > > limited > > > number of > > > > > devices/browsers, I would like to see midtier be > > > usable. I > > > > can live with > some limitations. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access > ARSlist Archives at www.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net > > ARSlist: "Where the > Answers Are" > > > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist > Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > > _Platinum Sponsor: rmisoluti...@verizon.net > ARSlist: "Where the Answers Are"_ > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
