Yeah, I know how you feel. In previous versions, if (when) there was a problem with an installer, we could edit the script or so other relatively easy workaround. But now, we don't have that ability, and the scripts don't give reliable output on whether they ran successfully or not.
One thing I have had to do is pay more attention to pre-installation setup. Making sure of version compatibility prior to starting is an absolute must, even down to scouring KBs for info not in the manuals. The degree of flexibility in even things like Java and Tomcat versions decreases as the number of AR System plugins and Atrium components increases. Rick -----Original Message----- From: Tommy Morris <tommy.mor...@radioshack.com> Date: Thu, 31 Dec 2009 08:19:59 To: <arslist@ARSLIST.ORG> Subject: Re: SRM Thanks for the heads up with the installation. I am really getting tired of installer issues with this new version of Remedy. So far I have had serious issues with the 7.5 p1 upgrade to CMDB (didn't install all of the Product Catalog objects but said the install was successful), AR 7.5 p3 upgrade (installer was not converting a script correctly and thus blowing up), and CMDB 7.6 upgrade (not installing the service required for AIS but is upgrading the form and workflow). Of course I cannot upgrade to ITSM 7.6 without AIS installed but I expect a nightmare with that one too. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barb Wagner Sent: Thursday, December 31, 2009 7:34 AM To: arslist@ARSLIST.ORG Subject: Re: SRM ** Hi Tommy We have installed SRM v7.6 - there are alot of new features in the product compared to the v2.0 release (such as "smart questions" and a handy SRD wizard) - the actual install was a little tricky ... since we had to upgrade our ARS and CMDB versions before doing the SRM install - but once installed ... it seems to work pretty well (based on limited testing .. haven't promoted it to production yet) - I think our biggest issue was using the new installer for our Linux platform (since it needs to use the new v7.5 windows based installer) Personally - having worked with with v2.0 product I would definately recommend using the v7.6 product since there are alot of improvements ... but time will tell since we are just doing our initial rounds of testing on the upgraded system in our test environment Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com Tommy Morris ---12/30/2009 03:33:28 PM---** Has anyone installed SRM 7.6? If so what do you think about it? Tommy Morris <tommy.mor...@radioshack.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 12/30/2009 03:33 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject SRM ** Has anyone installed SRM 7.6? If so what do you think about it? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
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