I'm not sure on the 7.5 MidTier, but on 7.1 you want to use the Detailed Text log format. With Detailed Text you get the (Thread ###) so you can trace all information for a session. The Login info is on a separate line.
Jan 4, 2010 5:18:23 AM - FINE (com.remedy.log.PERFORMANCE) : (Thread 15) com.remedy.arsys.ws.services.ARService processRequest WS Total time = 34 Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, January 06, 2010 8:56 AM To: arslist@ARSLIST.ORG Subject: MidTier Logs ** I have the error in our Midtier Log: Dec 28, 2009 8:05:12 AM - SEVERE (com.remedy.log.SERVLET) : GoatException during NDXRequest: ARERR [9264] User has no access permission to the form Contract Signature Dialog Box. How do I know who is creating this error? Why doesn't it log the users login id???? Right now our log level is Warning and the Log Format is Simple Text. Is there something else I need to set to gather this info? It's able to gather the login if for this error: Dec 28, 2009 7:28:15 AM - WARNING (com.remedy.log.SESSION) : DataCache: System form not defined for UserActorsUS046590 Global Miditer 7.5 p2 ARS 7.1 p7 Windows 2003 Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
