It would help to know the versions you have installed. Turn on filter logging and try and create an entry manually in the BMC.CORE:BMC_ComputerSystem form using some sample data you are getting from SMS.
The logs will reveal where the problem is. I suspect that the model/manufacturer is being looked up in the PCT:ProductCatalog form and, because no value(s) exist for the computers coming from SMS, the tiering is being left null. This assumes you are on CMDB 2.1 or earlier. CMDB 7.5 uses the normalisation engine which you can configure to continue even if the categorisation isn't found. You must also be mapping the dataset value otherwise the import will fail. Cheers Peter > Hi list > Need a little help > I am trying to run a single data exchange for computer system from SMS to > CMDB and I have errors during the exchange. "The Product Categorization > Tiers, Product Name and Manufacturer combination is not valid." > The fields I have mapped are the Domain, System Type, Manufacturer, > Model, Name, NumberofProcessors, Owner Name and AssetLifeCyclestatus. I'm > wandering if it does a reverse lookup on the model and then tries to > populate their own tiers. > > Does anyone know how I can fix this data mapping? What I want is to bring > in the Model of the system and do a reverse lookup and have it populate > the correct tiers for that model (to BMC.Core:BMC_ComputerSystem) once I > get it there I can then bring it into the Asset. > Has anyone done this? > What is the best way to populate the tiers? > > > JK > > > ************************************************************* > This e-mail message, including any attachments, is for the sole use of the > addressee(s) to whom it has been sent, and may contain information that is > confidential or legally protected. If you are not the intended recipient > or have received this message in error, you are not authorized to copy, > distribute, or otherwise use this message or its attachments. Please > notify the sender immediately by return e-mail and permanently delete this > message and any attachments. Dunkin' Brands Inc. makes no warranty that > this e-mail is error or virus free. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
