I couldn't agree with you all more. I suppose that's why they always say to take a database backup before performing patches and upgrades...
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, January 13, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM 7.6 Upgrade warning ** You make excellent points Rick. If the upgrade breaks because of the BMC installer, and management has no confidence in the Remedy administrator (be it employee or consultant), the reputation of the administrator is damaged and BMC cannot repair that easily. On the other hand, the company will view BMC's products as deficient in quality, which does not help BMC either; it will be like Microsoft: wait for service pack 1 (path 1 or 2), etc Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com] Sent: Wednesday, January 13, 2010 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM 7.6 Upgrade warning ** And this is why I have been a strong proponent of BMC providing us with detailed release notes, so that we can know what to expect when our bosses ask us what the effects will be of an upgrade. Some product managers at BMC get this more than others. This is also a case where not having access to read the install script hinders us by not being able to have any ability to verify what the Release Notes (such as they are) say, but I think that ship has unfortunately sailed off to where there be dragons, never to return. I don't really feel comfortable putting my butt on the line for an unknown, and if I have to qualify my statements with what MIGHT happen, what manager will feel safe putting HIS butt on the line to approve the Change? So what are we to do when our bosses ask us what the effects of a proposed patch or upgrade are, since we apparently can't trust them to be more than randomly trustworthy? If a problem is caused by BMC, how do they make it right? Where does someone like Tommy go to get his ability to be trusted by his boss back, when it wasn't his fault? Surely the answer can't be that each of us has to verify everything BMC Engineering says independently. Rick On Wed, Jan 13, 2010 at 9:35 AM, Tommy Morris <tommy.mor...@radioshack.com<mailto:tommy.mor...@radioshack.com>> wrote: ** Exactly, it makes for interesting project meetings when you have to announce that you development team lost 16 hours of work after you were adamant that the custom fields would not be removed but may have to be re-aligned on the form. I sure am glad that my boss is forgiving. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Guillaume Rheault Sent: Wednesday, January 13, 2010 11:29 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy ITSM 7.6 Upgrade warning ** Thanks for the heads up.... One more reason to avoid being on the "bleading" edge of the ITSM apps Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org<mailto:arslist@ARSLIST.ORG>] on behalf of Tommy Morris [tommy.mor...@radioshack.com<mailto:tommy.mor...@radioshack.com>] Sent: Tuesday, January 12, 2010 11:45 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy ITSM 7.6 Upgrade warning ** Be aware that if you have any custom fields on your Change Management prior to this upgrade they will be deleted. Not removed from the view but actually deleted from the form along with the data in those fields. This behavior is not seen on the Incident form. I had been told by BMC that the new upgrade/ patch installs would be performing a form merge instead of an overwrite so as long as custom fields were in the reserved range we would be ok. That is obviously not the case at least on the Change module. Tommy Morris RSTS Remedy Developer 817-415-6898 _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
